Privacy Policy – Merve Fragrances
Last Updated: 1st April, 2026
This Privacy Policy explains how Merve Fragrances (“we”, “us”, “our”, or the “Site”) collects, uses, and protects your personal information when you visit mervefragrances.com, make a purchase, or interact with our services (collectively, the “Services”).
This Policy applies to all users, including customers and website visitors within Pakistan.
By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services.
1. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and interpreted in accordance with the laws of Pakistan. Any disputes arising from this Policy or your use of our Services shall fall under the exclusive jurisdiction of the courts of Pakistan.
2. Compliance with Applicable Laws
We are committed to complying with all applicable data protection and privacy laws of Pakistan. We continuously review and update our practices to ensure your data remains protected in accordance with legal standards.
3. Information We Collect
A. Information You Provide to Us
When using our Services, we may collect:
Contact Information: Name, phone number, email address, shipping address
Order Details: Billing/shipping details and order history
Account Information: Login credentials and account preferences
Customer Support Data: Any information you share with us during inquiries
You may choose not to provide certain information, but this may limit access to some features.
B. Automatically Collected Information
We may automatically collect:
Device and browser type
IP address and network details
Pages visited and interaction data
Cookies and tracking data
C. Information from Third Parties
We may receive data from:
Payment service providers
Delivery and logistics partners
Marketing and analytics service providers
All such data is handled according to this Privacy Policy.
4. How We Use Your Information
We use your information for:
Order Processing: Managing purchases, payments, and deliveries within Pakistan
Customer Support: Handling inquiries and providing assistance
Communication: Sending order updates and service notifications
Marketing: Sharing offers, promotions, and updates (you can opt out anytime)
Security: Preventing fraud and unauthorized activity
Improvement: Enhancing website performance and user experience
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Improve your browsing experience
Store preferences
Analyze website performance
You may disable cookies through your browser settings, but this may affect functionality.
6. Sharing of Information
We may share your information with:
Service Providers: Payment processors, delivery companies, and IT services
Business Partners: For marketing and operational support
Legal Authorities: When required by law
Business Transfers: In case of merger, acquisition, or restructuring
We do not sell your personal data.
7. Data Retention and Security
We retain your data only as long as necessary for:
Order fulfillment
Legal compliance
Business operations
We implement industry-standard security measures; however, no system is completely secure.
8. Your Rights
As a user in Pakistan, you have the right to:
Access your personal data
Request corrections
Request deletion of your data
Withdraw consent for marketing communications
To exercise these rights, contact us using the details below.
9. Children’s Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect data from children.
10. Delivery Limitation
Please note that Merve Fragrances currently delivers products only within Pakistan. Orders from outside Pakistan are not processed.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy:
Email: admin@mervefragrances.shop
Business Name: Merve Fragrances
Location: Pakistan
12. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
Consent
By using our Services, you confirm that you have read, understood, and agreed to this Privacy Policy.